Give every customer the help they'd get across the counter.
A concierge that helps your customers find the right piece — and turns what they ask into what to stock, make, and say next. It adds to the human touch your customers expect; it doesn't replace it.
Tell us your problemSkyNexus builds and runs an AI concierge for independent jewelry stores. It helps customers find the right piece, even when they’re buying for someone else. Their questions become signals for what to feature and stock next. Underneath, it connects your POS, CRM, and accounting into one view your whole team can ask questions of.
DAY ONE
The concierge, in plain terms
Your customers ask for help the way they would across the counter — and get a recommendation that fits who they're buying for. No digging through a catalog, no contact form, no waiting for a reply.
WHAT SHOPPERS TELL YOU
Your conversations become your back office
Every question a customer asks is a demand signal. SkyNexus turns those into what to stock and feature next.
WHY IT'S DIFFERENT
Built to fit your store, not replace it
You're not behind — you're stuck on setup
For most stores the hold-up isn't whether the technology works — it's the time to set it up and make it fit how the store actually runs. That's our job.
The human touch stays yours.
The concierge takes the 11 p.m. “what would she like?” questions. When the customer is ready to hold the piece, your staff takes over — that handoff is the point, not a limitation.
It sits on top of what you run
Your POS stays your system of record. The concierge and the connected view are an added layer on top.
We know jewelry
The concierge is tuned around jewelry-specific language: gemstones, metals, occasions, style preferences, care constraints, and gift-buying uncertainty.
No setup burden
Running for your store in weeks, not a years-long project you never get to.
Sized for one store, not a chain.
The software does the repetitive work: answering, logging, writing up what shoppers asked for. What's left for a person is judgment — and that's the part you already have.
WHO THIS IS FOR
Stores like yours
This is for stores that:
- Fits:Get online shoppers who need guidance before they're ready to call
- Fits:Sell gifts where the buyer knows the person but not the product
- Fits:Want better follow-up signals than a generic contact form
- Fits:Want AI to support the store experience, not replace it
WHAT THE CUSTOMER EXPERIENCES
Four steps, shopper to signal
- 01 They describe who they're buying for
- 02 The concierge asks practical questions
- 03 They get a direction that fits the occasion, style, and constraints
- 04 Your team gets a useful signal, not just a vague form fill
WHAT COMES NEXT
The full view your store gets
FOR THE OWNER
The owner's view
You rely on verbal updates from department heads, each looking at their own tool. You don't have a single place to see how the whole store is doing.
- Real-time view of store health: inventory, sales, service, and financials in one place
- YoY trends and performance scorecards without waiting for someone to pull a report
- Ask questions in plain English and get answers from your own data
FOR THE TEAM
Your team gets their own tools
Each team member gets a view tailored to their role.
Inventory
GMROI analysis, aged inventory tracking, vendor performance. Replace hours of Excel with automated dashboards.
Sales
Customer pipeline, activity tracking, purchase history. Know who to follow up with and when.
Service
Work order tracking, repair status, turnaround metrics.
Accounting
Cash flow, YoY comparisons, financial reports connected to sales data.
Every store gets these out of the box. Need something specific to how your store operates? We can customize views, metrics, and workflows to fit.
YOUR STACK
Works with what you already use
SkyNexus connects your POS, CRM, and accounting so the numbers move between them automatically — no re-keying the same figures into three systems.
FROM THE FIELD
An independent jeweler used it for the hardest kind of sale — the gift-buyer who knows the person but not the product. The husband who knows her style but not her ring size. The daughter buying for her mother. The concierge reasons about who the piece is for, not just what's in the case.
National Grid Qualified Service Provider (QSP).
Anonymized to protect client confidentiality.
See if it's a fit for your store.
Tell us about your store and we'll show you whether SkyNexus makes sense for it — and if it isn't, we'll tell you that on the call.
Tell us your problemQUESTIONS
Questions owners ask
- What does SkyNexus do for jewelry stores?
- SkyNexus puts an AI concierge on the storefront that helps customers find the right piece — reasoning about who it's for, not just what's in the case. The questions customers ask become demand signals: what to stock and feature next. The owner and staff get a shared place to ask plain-English questions of their own data, instead of pulling separate reports.
- Do I need to replace my current POS or CRM?
- No — your POS, CRM, and accounting stay your systems of record; the concierge and the shared view sit on top. For your team, nothing changes: they keep working in the tools they already know.
- How long does it take to set up?
- During setup we connect your existing systems and tune the concierge to your store. Your team keeps working the whole time; the connected view comes online as we go.
- What does my team get access to?
- Each role gets its own view — inventory, sales, service, and accounting each see the dashboards that matter to them (GMROI, pipeline, work-orders, cash flow). It comes out of the box and customizes to how your store runs.